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Help & Service

EXCHANGE & RETURN

Unfortunately, an exchange is not possible. Please cancel your contract with us and send the item back to us. Simply reorder the new item in the online shop.This way you can be sure that the item you want will be reserved for you as quickly as possible.

Customer satisfaction is very important to us, so we offer you within 14 days after receipt of the goods the possibility of return shipment.

Please note that the right of return only applies to unworn, unwashed and flawless items. Made to measure products and Lucky Bags (Fukubukuro) are excluded from the right of return.

For returns we offer no return label. Please understand that the direct costs of returning the goods are to be borne by the customer.

You can find more information about right of withdrawal and revocation form here.

The return address is:
ORIHIME DESIGNS

Katharine Römer

Friedrich Ebert Strasse 2

65719 Hofheim

Germany

Important: Please fill out the revocation form and return it.

Return within Germany:

And that's how it works:

  1. Please fill out the revocation form.

  2. Put the items in the package together with the revocation form and the original packaging. Please note that the products must be returened unused, undamaged and in its original packaging with clothing tag and other security devices or seals. Read more important return information here.

  3. Please arrange a registered return so that your package can be tracked with a tracking number in the event of loss. 

  4. Then hand the package over to your nearest post office or packing station.

  5. As soon as we have received your return, you will receive an email confirming receipt of the return. After the return has been checked, the corresponding amount will be refunded to you - according to the payment method you have chosen. Please understand that processing and refunding can take up to 14 days.

Return abroad:

And that's how it works:

  1. Please fill out the revocation form.

  2. Put the items in the package together with the revocation form and the original packaging. Please note that the products must be returened unused, undamaged and in its original packaging with clothing tag and other security devices or seals. Read more important return information here.

  3. Clearly mark the package as RETURNS. This is particularly important for customs clearance! Packages that are not marked correctly can be held by customs duty and result in further processing costs. ORIHIME DESIGNS cannot accept a collection from customs duty or pay the costs incurred as a result.

  4. Please arrange a registered return so that your package can be tracked with a tracking number in the event of loss. 

  5. Then hand the package over to your nearest post office or packing station.

  6. As soon as we have received your return, you will receive an email confirming receipt of the return. After the return has been checked, the corresponding amount will be refunded to you - according to the payment method you have chosen. Please understand that processing and refunding can take up to 14 days.

REFUND ACCORDING TO YOUR PAYMENT METHOD

Prepayment: The credit will be refunded to the bank account used for payment. It may take up to 5 business days before the credit is available on the account.

PayPal: The credit will be made to the PayPal account used for payment. Whether the amount is deposited on the PayPal account as a credit or is booked back to your bank account depends on the individual settings of your PayPal account.

Gift voucher codes: The refund will be made as a new gift voucher with voucher codes adjusted to the amount of the return. A cash payment of the credit is not possible.

If you have any questions, you are welcome to call us during our service hours or send an email to info@orihime-designs.com.

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