Help & Service
RIGHT OF WITHDRAWAL & REVOCATION FORM
As a consumer, you have a statutory right of withdrawal. We would like to inform you below about the scope of the right of withdrawal.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. If there is a contract for the delivery of goods in several partial shipments or pieces, on the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of withdrawal before the revocation period has expired. The costs of the return are always to be borne by you.
In order to perform your right of withdrawal, you must inform us
GbR Terschüren, Erika & Römer, Katharina ORIHIME DESIGNS
Katharina Römer
Friedrich Ebert Strasse 2
65719 Hofheim
Phone: +49 1522 4566453
Email: shop@orihime-designs.com
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to revocation from this contract.
To meet the revocation deadline, it is sufficient for you to send the communication regarding your exercise of the right of withdrawal before the revocation period has expired.
Sample revocation form
On:
ORIHIME DESIGNS
Katharina Römer
Friedrich Ebert Strasse 2
65719 Hofheim
Email: shop@orihime-designs.com
I/we (*) here to revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
________________________________________________________________________________________________
________________________________________________________________________________________________
Ordered on ___________________ (*) /received on _______________________(*)
Name of consumer(s) __________________________________________
Address of consumer(s)
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
Datum Signature of consumer(s) (only if notification is on paper)
(*) Delete where not applicable
You hereby acknowledge which products are excluded from the right of withdrawal:
· Broken and unlabeled products: products must be returned unused and in their original packaging with clothing tags and other security devices or seals still attached and intact. We reserve the right to inspect the condition of any product that you wish to revoke and to make deductions where there is evidence that the product, its labels, security devices or seals have been used, removed, damaged or tampered with.
· Made to measure: The right of withdrawal does not apply to contracts - for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. If the customer provides incorrect measurements, ORIHIME DESIGNS will not accept any costs, refunds or damages. GbR Terschüren, Erika & Römer, Katharina assume no liability for incorrect information.
· You take note that our carefully packed and printed products and packages be checked for perfect condition before dispatch: Improper handling during transport can damage the packaging and contents (kinked, dented, wet, opened, resealed). If you notice any visible damage upon receipt of the goods, have the freight forwarder/parcel service/courier confirm the damage in writing and inform us. You can easily claim the damage at any post office. In the event of a claim, please keep the packaging and the damaged goods until the matter is fully resolved. Photographic documentation is always an advantage. If the package is accepted WITHOUT a corresponding note, your claim in the event of damage will be lost!
- Furthermore, personalized products such as printed matter or our Lucky Bags (Fukubukuro) are excluded from withdrawal.
· In the event of a revocation of the contract and a return, the gift campaign item (scrunchies) must be sent back.
CONSEQUENCES OF REVOCATION
If you revoke this contract, we must reimburse you for all payments that we have received from you, not including delivery costs, immediately and at the latest within fourteen days from the day on which we received the products of the revoked contract.
For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you.
We can refuse the repayment until we have received the goods back.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of revocation